Melissa is the Program Manager with The Eighth Mile Consulting specializing in leadership and customer experience, specifically focused on bridging the gap between pre-sale expectations and post-sale execution.

Based in the US, Melissa has more than 20 years of experience focused in 3 industries; banking & finance, industrial automation & manufacturing, and Healthcare IT (SaaS). She has focused on making improvements to customer support, call center metrics, and customer satisfaction, working to exceed customer expectations. This experience became the foundation for her unique coaching and mentoring style.

In recent years, Melissa has worked to blend her passion for developing leadership talent with her ability to empower confidence. Embracing an agnostic style that adds options to a "leaders toolkit". This approach translates strategy into executable actions that set leaders up for success.