In this workshop, we discuss the difference between empathy and sympathy.
As a leader, our key responsibility is our people. Therefore, we must learn and develop the skills required to provide the right environment for our people, as well as the coaching conversations that develop the people we are responsible for at an individual level.
We cover in detail the 4 steps to leading with empathy
- Promote a growth mindset, with a focus on the learnings, rather than the failures in execution.
- Acknowledge fallibility, observing that even in achieving an objective successfully, there may have been components that we missed, and room for improvement exists.
- Encourage curiosity over a conclusion.
- Exhibit empathy by way of a combination of active listening and observation of the feelings people are displaying.
The Impact of Empathy in the Workplace
Leadership Training that develops empathy is fundamental to creating a culture of high performance within your organisation.
What does the culture look like at present within your company? Is there a lack of connection? Are people stuck because they are feeling defined by setbacks? Is there a habit of shame and blame that leads to fear of ridicule? The Eighth Mile Consulting can help you build a resilient and innovative team who are willing to embrace change and support each other against external challenges as a cohesive unit.
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What are your thoughts or learnings when it comes to developing the skill set of empathy within your workplace? Are you actively fostering a psychologically safe environment for your people to reach their highest potential?
Let us know in the comments below!